Shipping Conditions

We think about the security of your order from the moment we are packing it until the moment it comes to your hand. Therefore, our shipments are always made by carriers.

We choose the best logistics partners and they guarantee the integrity of your order in the route between our facilities and the address of reception. Please check the shipping costs in the chart below.

  • The Laboratórios Fotográficos do Marco LDA can not be held responsible for delays in delivery.
  • Traffic periods are indicative only, as they are subject to change as long as there are adverse situations, such as traffic accidents and bad weather. It can not in any case be the reason for compensation or possible refund.
All incidences regarding shipments, due to the receiver's fault, are subject to additional debts, in case of:
  • Absent (with delivery in the next working days)
  • Date / address change
  • Unprocessed payment (for shipping with against reimbursement payments)
  • Reciever's refusal

In case of Damage:

It is the responsibility of the recipient to ensure that the merchandise is in good condition.

It is essential that they comply with the reception rules:

  • Inspect the volume before the reception signature.
  • In case of anomaly, make a description of it in the reception guide or simply refuse the merchandise.
  • Send a complaint to the Laboratórios Fotográficos do Marco LDA, within 24 hours with all the order information and photographic proof of the damage.

After assessment and confirmation of the damage, Laboratórios Fotográficos do Marco LDA will found all the necessary means t repair.

In the absence of one of the aforementioned elements, the Laboratórios Fotográficos do Marco LDA can not be held responsible for any compensation or possible reimbursement.

Shipping costs

WEIGHT - KG STANDARD EXPRESS
0 - 5KG £22,50 £ 31,5
5 - 10KG £22,50 £36
10 - 30KG £22,50 £54
+ 30KG An additional £ Per Kg An additional £ 1,8 Per Kg
VAT is added at the legal rate.

In all orders less than £50 + VAT will be charged according to weight and shipping. This rule does not apply to Decors and Frames orders with formats over 70x100cm, which will be charged postage and shipping costs - Large Format (GF), regardless of the value of the order. In exceptional cases of orders for deliveries on Saturday, the cost of postage increases (check with the customer service line for the values corresponding to this option).

All incidences regarding shipments, due to the receiver's fault, are subject to additional debts, in case of:
  • Absent (with delivery in the next working days)
  • Date / address change
  • Unprocessed payment (for shipping with against reimbursement payments)
  • Reciever's refusal

Production Deadlines

Production deadlines do not include the day the order is placed, counting only from the next business day. Shipping time is not included.

/ Urgency Surcharge

To reduce the order production time by 2 days, simply select the "urgent" check box on the Express. This option has an additional cost of £ 10 + VAT

SERVICES TIME
Prints 3-4 Working Days
Decor 3-4 Working Days
Frames 3 Working Days
Presentation & Desktop 5 Working Days
Calendars 3 Working Days
Cards 5 Working Days
Marketing 3 Working Days